Pursuing Excellence In Grand Hotel Qinhuang

Xia Minhui, the general manager of Grand Hotel Qinhuang, has rich experience in the management and operations of five-star deluxe hotels and was previously the deputy general manager of Grand Hotel Beijing.

The formation and development of the Bohai economic circle has accelerated the pace of international development of Qinhuangdao. What requirements does this situation raise to Grand Hotel Qinhuang?
The scale and level of a high star-grade hotel not only represent the depth of internationalization and the strength of economy of a city, but also is a very important visiting card for it. First, the hotel shall meet the requirements of hosting large-scale exhibitions from home and overseas. Second, the hotel shall reach international standard in terms of business service functions, specialized operation and management and service specifications. We will contribute to developing tertiary industry, and to optimizing the investment environment of Qinhuangdao and building a regional international city.

What will be the percentage makeup of your guests? What special services are required due to the percentage composition?
Commercial teams and independent travelers will form a major percentage of the guests.

Taking excellent service as the most important task, we, Grand Hotel Qinhuang, will try our best to anticipate and meet guests' needs and also provide a better-than-expected service. Our employees are all trained with the concept of serving guests with their heart, so new customers will become returning customers, returning customers will become regular customers and regular customers will turn into loyal customers.

Our services include:
Butler service: a reflection of customized service. Collecting guests' information.
Individualized service: one on one service. E.g. providing eyeshades and ear-plugs for insomniac guests. The employees are encouraged to collect guests' requirements. They will get bonus points once these requirements are met. Taking advantage of management software to take notes for the most popular dishes and facilities.
Professional meeting services: providing customized service for each meeting.

What are your hotel's hardware and software advantages in terms of MICE?
We possess different kinds of meeting rooms with advanced equipment including an international conference hall for 1,000 guests, and a banquet hall and meeting room for high-end guests with the capability of holding seven separate group discussions.

With the most comprehensive service facilities in local area, customers are able to enjoy the most advanced hospitality namely spa, Chinese medical massage, private audio-visual room, swimming pool with sea view, full set of name-brand fitness equipment, red wine and cigar bar, and romantic open-air sea-viewing platform. You can be assured of a multiple hospitality in the event of holding a conference in Grand Hotel Qinhuang.

What are the distinguishing features of your pleasure boat product?
The first feature is its fame. Fairline is widely regarded as the best luxury yacht manufacturer in the world. The second one is its unique design. Adopting a cage style, the Fairline yacht accommodates a saloon and three comfortable suites despite of its modest size. It is not at all crowded, on deck or below. The third one is its safety and comfort. Fairline yachts are known for their smooth running. Taking the English Channel as a testing standard, Fairline yachts are able to conquer this boisterous channel, so it is more than sufficient for Fairline to travel in the calm Bohai sea.

As a senior professional manager in the hospitality industry what is your management philosophy? How will you train your staff?
A professional manager should possess the quality and capability of sincerity, fairness, teamwork, marketing leadership, professional knowledge, time management, a penetrating perception of market trends, logical thinking, and vision of globalization.

We hold the management concept of providing guests with their expected service level, creating optimized input-output efficiency for the hotel owner, and building best career stage for our employees.

Our corporate culture requires us to pursue excellence and innovation, respect each other, and show cohesion and harmony. We aim at building a five-star hotel by promoting meticulous service, building a sincerely cooperative team, advocating an attitude of perfectionism, creating a competent management team, and constructing a warm atmosphere.

As a soon-to-be-opened hotel, we are running-in on every aspect for both employees and administrative staff. For established service standards and concepts, the general manager has explained to everyone on staff meeting and given instructions to each department head at administrative meetings. Service concepts have been turned into training material. Employees on each level play the role of monitoring so as to form unified recognition and standards from administrative staff to normal employees. We advocate that the hotel management strives to foster inter-disciplinary talents by strengthening awareness of specialized needs and be versatile and carrying out cross-training in order to improve our employees' abilities to take on different roles. This measurement is not only helpful in eliminate boredom and promoting career development for employees, but also has the benefit of decreasing human resource costs.

With regards to MICE, how will you lead the team to expand the market?
The market today has makes more complex demands on the specialty of conference reception. For the fundamental service of providing site, catering and accommodation, the more important task is to understand organizer's purpose and intention and provide customized services for each meeting. Therefore, the first step in opening up the meeting market is to offer specialized conference facilities and services.

In addition, according to the geographic location and resource characteristics, we will attract conference guests from Bohai sea area including Beijing, Tianjin and Hebei province by our own brand popularity. Conferencing products will be combined with local tourism resources.

What is special in terms of food and beverage of Grand Hotel Qinhuang?
First-class Royal Dish, authentic Huaiyang Cuisine and a buffet offering varied dishes from different countries. Introducing Yufu Royal Dish, which is famous in Grand Hotel Beijing to Qinhuangdao. It will be sold on the basis of its royal style and grade.

Please introduce some distinguishing MICE resource of Qinhuangdao to professional bookers?
Welcome to Grand Hotel Qinhuang which is located in the west Bohai outdoor bathing place. This is the only convention and resort hotel that is capable of offering intelligent, large-scale and comprehensive facilities, with the only international conference center in Qinhuangdao.